Refund and Returns Policy for VeloraTime
Effective Date: October 19, 2024
At VeloraTime, we strive to provide our customers with high-quality luxury watches. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy below.
1. Return Eligibility
You may return your watch within 30 days of the purchase date for a full refund or exchange if it meets the following conditions:
- The watch is in its original condition, unworn, and unused.
- All original packaging, including the box, tags, and accessories, is included.
- A copy of the original receipt or proof of purchase is provided.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized watches.
- Gift cards.
- Items purchased during a clearance sale or special promotion.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at contact@veloratime.com or [Insert Phone Number] to request a return authorization.
- Pack the watch securely in its original packaging, including all accessories and documentation.
- Ship the package to the address provided by our customer service team. You will be responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent, defective product).
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
If you would like to exchange your watch for a different model, please initiate a return for the original watch as described above and place a new order for the desired item. Exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective watch, please contact us within 48 hours of receiving the item. We will arrange for a replacement or refund, including any shipping costs incurred.
7. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:
